FAQS - LOVONUS MFB

frequently asked questions

How do I get a debit card?

How do I get a debit card? Visit our head office and fill the card request form (Business Hours: 8am – 5pm)

How do I activate my debit card before use?

The Bank has the ability to activate and deactivate cards and so, a card is activated immediately once it’s picked up from the branch. Also, it is expected that you securely create your own Personal Identification Number (PIN) as first-time user, before any transaction, on any Stanbic IBTC bank ATMs. Note that transactions and cash withdrawals can be done on all ATMs nationwide.

How do I report a lost or stolen debit card?

Call: +234-706-288-5315, email: compliant@lovonusmfb.com or visit our head office at business hours from 8am – 5pm.

How do I dispute a charge on my debit card?

Call: +234-706-288-5315, email: compliant@lovonusmfb.com or visit our head office at business hours from 8am – 5pm.

What is Lovonus MFB Mobile?

Lovonus MFB Mobile app is our mobile banking application that has been specially designed to allow customers carry out banking transactions on the go.

Why do i find it difficult to use my mobile app after installing it on my phone? It could be any of the following:

1. You inputted a wrong One-Time-Password (OTP). 2. You inputted the wrong username/password. (It’s case sensitive) 3. Your profile may have been locked.

What happens when I have been automatically locked out?

when you download our mobile app, after registration, the system automatically locks the app, which means you have to call +234-706-288-5315 or visitour head office

What if I forgot my password?

Kindly reset your password by clicking on “forgot password”

What if I forgot my PIN?

Kindly reset your PIN by clicking on the thumbnail at the top left on the app after login.